Refund and Returns Policy

You may request a return or refund within 30 days of receiving your order. Since all products are printed on demand, items must be returned in their original condition — unworn, unwashed, and with all tags attached. Custom-designed products (those with your own uploaded artwork or personalized text) are eligible for returns only if they arrive damaged or defective.

To start a return, email us at info@printertee.com with your order number, the item(s) you wish to return, and the reason for the return. Our team will respond within 48 hours with a Return Authorization and a prepaid return shipping label for eligible items. Once we receive and inspect your returned items, we will process your refund within 5-7 business days.

If your item arrives damaged, defective, or significantly different from what you ordered, please contact us within 14 days of delivery with a photo of the product and your order number. We will arrange a free replacement or a full refund — no return required for clearly defective items. We cover all shipping costs for damaged or incorrect orders.

Certain items cannot be returned due to their personalized nature: custom-designed products with your own uploaded artwork (unless defective), digital downloads or gift cards, items that have been worn, washed, or altered, and items returned more than 30 days after delivery. If you are unsure whether your item qualifies, contact us and we will help you determine eligibility.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5-7 business days. Depending on your bank or card issuer, it may take an additional 3-5 business days for the refund to appear on your statement. Shipping charges are non-refundable unless the return is due to our error.

We only replace items if they are defective or damaged. If you need to exchange an item for a different size or color, please return the original item for a refund and place a new order for the desired product. This ensures the fastest turnaround, since each item is printed on demand and we do not carry pre-printed stock for exchanges.

Orders can be cancelled free of charge within 2 hours of placing them, as production begins shortly after. To cancel, email us immediately at support@printertee.com with your order number. Once an order enters production, it can no longer be cancelled, but you may still return it under our standard 30-day return policy after delivery.

For standard returns (change of mind, wrong size), the customer is responsible for return shipping costs. For damaged, defective, or incorrect items, PrinterTee provides a prepaid return shipping label at no cost. We recommend using a trackable shipping service for your return, as we are not responsible for items lost in transit during return shipping.